Frequently Asked Questions
Helping you stay mobile with ease and confidence.
How long does shipping take for powered wheelchairs?
Standard shipping for powered wheelchairs typically takes 5-10 business days. Large mobility items are shipped via specialized freight carriers to ensure they arrive safely and fully inspected.
What is your return policy for mobility equipment?
We offer a 30-day return policy on most unused items in their original packaging. Please note that for hygiene and safety reasons, certain custom-configured chairs or used cushions may not be eligible for return.
Do your products come with a warranty?
Yes, all our wheelchairs and mobility scooters come with a manufacturer's warranty. This typically covers the frame for a lifetime and electronic components for 12-24 months, depending on the brand.
Do you accept insurance or Medicare?
Wheelchairs in Motion is a direct-to-consumer retailer. While we do not bill insurance companies directly, we can provide you with a detailed itemized receipt that you can submit to your provider for potential reimbursement.
Are the wheelchairs delivered fully assembled?
Most manual wheelchairs arrive fully assembled. Power chairs and scooters may require minor assembly, such as attaching the seat or batteries. We also offer a 'White Glove Delivery' service where a technician will assemble and test the unit for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm to help make your mobility purchase more affordable.